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Multiple Choice bug

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JoeClark
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MessagePosté le: Mar 7 Nov - 07:01 (2017) Sujet du message: Multiple Choice bug Répondre en citant

Hi,


I am running a survey which has a page with two fairly simple questions - a text field, and a multiple choice question - and the mulitple choice has 18 subquestions they can choose from. I have it set so they need exactly three selected (so minimum of 3 and maximum of 3), and so far over 100 people have completed the survey without an issue. However, at least three users have reported they cannot click on 'more than 2' - once they click two, they can no longer click on any more; but when I log in using their token I can see they have actually clicked 5 or 6. This same scenario has happened several times, and I'm guessing they are using older browsers - one user sent me a screenshot and the fonts in the screenshot were old Times New Roman style, rather than the new Raleway font I set it to use, which makes it look like an older browser not supporting new fonts. I'm wondering if there's some javascript or something in the multiple choice question that may not be supported on older browser, where if they choose a certain number (maybe to do with the max or min) it bugs out and won't show any more selections?


I'd really, really appreciate any help on this, I don't know the code behind these questions enough to figure out such a rarely occurring issue but my clients are really unhappy




Please help....




I didn't find the right solution from the Internet.
References
https://www.limesurvey.org/forum/design-issues/112506-multiple-choice-bug
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